Want to Return or Exchange Something?

If, for any reason, you are not satisfied with your order, we will gladly accept items for refund within 30 days of delivery. All refunds will be issued to the original form of payment. All returns must be unworn and in saleable condition. Returned merchandise should include all packaging. Please note used merchandise will not be accepted for refund or exchange unless defective.

Extended Holiday Returns:

For added convenience during the holiday season, we are offering extended returns for all orders placed between October 25 and December 15, 2025. These orders may be returned until January 15, 2026, following the same return conditions outlined below.

How to Return Your Purchase:

1. Contact our Customer Service Department via Email, Live Chat, or Call us at (212) 519-1420 to request a return (RA#).

2. Once you have arranged your return, complete the following steps: (a) Place the item(s) in the original shipping box or any other suitable box; (b) Attach the return label to the outside of the box and seal the box securely.

Important: We do not accept liability for goods returned using any method other than our collection service.

Return Conditions

Items must be returned in their original condition with the security tag intact. All return packages must have the RA# clearly written/placed on the return package. Note: If different authorized returns are being shipped in the same package, write/place additional RA#s on the return package. Merchandise must be shipped with pre-paid postage to the address indicated on the RA label. We suggest insuring the package for the full purchase price of the item(s) for coverage. Processing for returns or repairs will begin after package is delivered to us. All returns are subject to inspection by our Quality Control team before a refund is processed. Please allow 5–7 business days for your return to be processed after it is received.

Exchanges

To arrange an exchange, please contact our Customer Service Department directly. A new order for the new item must be placed on the Gabriel website within 30 days of the original purchase.

We offer free and fast standard shipping on all U.S. orders*. Delivery times range from 3 to 5 business days for ready-to-ship items. For out-of-stock or made-to-order pieces, please allow 2 to 3 weeks for delivery.

Business days are Monday through Friday, excluding federal holidays. We do not ship to freight forwarding addresses or PO Boxes.

Once your order has shipped, you will receive a confirmation email with a tracking number. You may track your order by logging into your account or by contacting our Customer Service team.

Please note that all orders require a signature upon delivery.

*All orders placed on GabrielNY.com are shipped only within the United States. If your order requires delivery to Canada, please visit our dedicated Canadian website at gabrielny.ca.

We do not offer international shipping outside the U.S. and Canada. Canadian customers can place orders exclusively through gabrielny.ca. All other international destinations are not supported at this time.

For orders placed on gabrielny.ca, customers are responsible for all applicable import duties, customs fees, and local provincial taxes. These fees may vary by region and are not included in the item price.

Orders on gabrielny.com can only be shipped to U.S. addresses with valid U.S. ZIP codes. Billing addresses may differ from the shipping address but must comply with U.S. payment processing guidelines.

If you are located outside the U.S. or Canada and wish to inquire about special arrangements, please contact our Concierge Team for assistance.